Case Date:

8/5/2003

Customer was very upset that his water usage has increased so dramatically. I explained the usage period, insp. results, etc. He was insistent that the changing of the meter had damaged his toilet (by allowing air to get into the lines). He stated that he planned to contact his atty. I referred him to Risk Mgmt. He did not wish to listen to any explanation regarding his usage. I printed out his account history and meter readings for him. I also contacted Ed S. regarding this matter.

Case Date:

7/21/2003

Customer is very upset about the fact of having to pay a higher rate for their irrigation water vs their house water. Also, they were surprised about the $18 fee to have the meter s/o in the fall because we used to not charge a "disconnect" fee only a "reconnect" fee in the Spring. I explained to her the policy had changed, and to avoid paying the service fees over the Winter she would have the $18 s/o in the Fall and the $18 turn on in the Spring. I let her know each trip was a svc call.

Case Date:

7/14/2003

ALSO FROM 521 N DUNN PROPERTY. STAGNANT WATER -BREEDING MOSQUITOS. WATER IS BEING PUMPED FROM BASEMENTS AND STANDS ON THE CITY ALLEY AND HIS PROPERTY.

Case Date:

7/10/2003

Has water backing up into his home. CBU was working there and he thought pipe may have burst.

Case Date:

7/10/2003

Has water backing up into home.

Case Date:

7/8/2003

REQUESTED WATER METER TO BE SHUT OFF AFTER HOURS. HAD LEAK THEY BELIEVED TO BE IN THE METER ITSELF. THE LEAK TURNED OUT TO BE APPROXIMATELY 2' FROM THE METER ON THEIR SIDE. WAS BILLED $54.00 AFTER HOUR FEE.

Case Date:

7/8/2003

Dr. Colfield called to say that his mother lives at this address and has had a plumber out to see about her sewer which was backing up. Roto Rooter plumbers advised her that the line was broken in several places and probably was broken when the city installed the water main on Henderson St.

Case Date:

6/24/2003

TURN WATER ON AFTER HOURS.

Case Date:

6/20/2003

Customer requests an emergency water shutoff.

Case Date:

6/19/2003

ran over water meter broke cap