Water Utility Billing Problems
- Case Date:
- 10/24/2023
Water bill for 10/1 is $128 and charging for use of 5,000 gallons of water. We feel that this is much too high and that we do not use 5,000 gallons. Looking to determine if there’s a possible leak or billing mistake.
Water Quality
1469 E 17th ST
- Case Date:
- 3/1/2022
In ground water valve is missing cap. Reported by IU Groundskeeper.
Utilities Construction
2704 N Skyline DR
- Case Date:
- 3/29/2021
My neighbor John East told me that city surveyors were planning a project to renovate this storm drain system that flows from his yard in an open stream - through my yard which was tiled over at some point (I believe the city did this but cannot confirm). This system flows then into Cascades Park. There are a significant number of sunken areas along the path of this conduit in my yard - which has concerned me regarding the integrity of this pathway. I have had MUCH trouble with hydrostatic pressure along my basement foundation, and have not found a cause for this to date. Additionally, when the rain is hard enough, this system will back up into John's yard and the water will breach Skyline Dr. and flood my yard as well. I am looking for information about any plan for a project so that I can respond in time by moving perennials and manage expectations regarding disruption at the house from possible excavation and construction.
Thank you. Sara Minard
Utilities Construction
2210 E Ashwood CIR
- Case Date:
- 10/14/2021
I am the homeowner and have recently built an attached sunroom with sinks at this address. I need to connect the water pipe from those sinks to the city sewer line, and so would like to request a detailed sewer line map of/around my property, if available. Thanks.
Utilities Construction
1205 S Collinswood DR
- Case Date:
- 12/10/2022
My water is off. There has been work in the area, but no communication about it. No work occurring today. I am quite disturbed that it appears I might be without water for a while with no information about it.
- Case Date:
- 11/2/2023
The folks installing the fiber optic have severed what seems to be the main water line on the North side of Etter Drive, at about 6:30 pm, Thursday Nov 2. Water is gushing above the street, and beginning to flood lots.
- Case Date:
- 12/12/2023
Water main break at w 17th st by storage units. Looks like fiber installation caused it. Will they be fined for this?
- Case Date:
- 5/31/2017
I live at 1009 S. Lincoln St., and running in a perpendicular line to the street from our water access, at the house edge of the sidewalk, there's a big hole. It seems to go below the sidewalk a little. I'm not sure if I should just fill it in, or if it is indicative of a larger problem that should be addressed. I'd love a little guidance from the experts! Thanks!
Sidewalk Requests
653 E Heather DR
- Case Date:
- 2/3/2021
Water ponding after rain. People walk on street or grass to avoid water ponding. One family had a stroller and had to go onto street to negotiate sidewalks filled with water.
Sidewalk Requests
2704 E Brigs BND
- Case Date:
- 4/11/2024
The tree/roots between the sidewalk and road between 2704 and 2702 E Brigs Bnd has caused the sidewalk to tilt and hold water. This will pose an icy surface and is difficult with my walker. I also am concerned the water will cause damage to my driveway. Is this something you can look into. Thank you. V/R Kenneth Crevier