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City of Bloomington, Indiana – John Hamilton, Mayor

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closed #37389

Water Utility Billing Problems

660 W Fairway LN

Case Date:
4/14/2004

Customer was out of town due to hip surgery and rec'd. large water bill upon his return. The stool had a leak. Customer would like an adjustment on account since he was gone.

closed #37390

Water Utility Billing Problems

660 W Fairway LN

Case Date:
4/14/2004

Customer was out of town due to hip surgery and rec'd. large water bill upon his return. The stool had a leak. Customer would like an adjustment on account since he was gone.

closed #168209

Water Utility Billing Problems

702 W Dodds ST

Case Date:
4/22/2019

Our water bill has grown exponentially over the last year and we cannot find a reason why. We have had plumbers out who can find no leak so we are turning to the water company to help us investigate.

closed #64844

Water Utility Billing Problems

710 E Maxwell LN

Case Date:
3/11/1998

Mr. Carrico upset b/c he's being charged $10 fee to adjust a bill. He's happy $45 adjustment is being made, however it seems ludicrous when it was CBU's negligence in the first place that led to the original problem (water line leak, CBU read meter but never notified them until too late). Also, he is upset that CBU says it's open at 8am, but whenever he calls (which has been frequently) at 8am no one answers. He feels that customer service should be available at time given on recording.

closed #65238

Water Utility Billing Problems

710 E Maxwell LN

Case Date:
1/21/1998

Mr. Carrico recent water bill was 3 times the normal rate. He later learned that Utilities had a list of people whose water bills increased drastically. Mr. Carrico is upset that no one informed him as soon as this was noticed so he could look into the problem. After he was informed, he called a plumber and it will be several days before they can work him in. He would like an adjustment to his bill.

closed #35623

Water Utility Billing Problems

7308 W WHIPPOORWILL LN

Case Date:
8/10/2004

Customer stated they are going to have to install all new water lines due to over 5 line breaks during a 2 year period. Customer says they will not be able to pay for new line and pay utility charges at the same time.

closed #169002

Water Utility Billing Problems

785 E Sherwood Hills DR

Case Date:
6/18/2019

Water leak causing increase in water bill

closed #51327

Water Utility Billing Problems

8615 S FAIRFAX RD

Case Date:
2/5/2001

Letter was received from Mr. Johnson requesting relief from USB for inordinately high water bill received in January 2001 for water lost at 8615 S. Fairfax Road (aircraft storage hangar on grounds of Monroe Co. Airport.

closed #171159

Water Utility Billing Problems

915 N Madison ST

Case Date:
12/7/2019

I was billed for 3000 gallons of water in a month that I used less than 100. Both the meter and the next bill I received reflect this. I assumed I would be credited for the overpayment when the meter was checked again, but that did not happen.

closed #169439

Water Utility Billing Problems

Bloomington, Indiana

Case Date:
7/16/2019

I will be leaving Bloomington on the 31st and would like to schedule a time for the water to be turned off for my unit.