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City of Bloomington, Indiana – John Hamilton, Mayor

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closed #42183

Water Utility Billing Problems

2811 E David DR

Case Date:
11/26/2002

Cust is unhappy with having to pay the service charges for her irrigation meter over the winter months while not in use. Also, expressed that increase in irrigation water charges is excessive.

closed #66323

Water Utility Billing Problems

2818 S Churchill CT

Case Date:
9/30/1997

Mrs. Soni called the Utilities dept. regarding her water bill, to see if they wld. change her billing cycle to read DUE ON ____ (anytime during the 1st week of every mo.). Currently, she receives a bill that is due on the 26th of every mo. She wld. like it changed so her checks won't "cross" the billy cycle, and also so she won't receive a DISCONNECT NOTICE every mo. She says, " It's counterproductive, really." The Utilities dept. says they will NOT change her billing cycle-she's not happy.

closed #43303

Water Utility Billing Problems

2928 S Olcott BLVD

Case Date:
8/19/2002

Fred Cate sent e-mail objecting to the adjustment in rate for irrigation water. Mr. Cate does not feel the amount of adjustment is justified.

closed #41911

Water Utility Billing Problems

3000 S Rogers ST

Case Date:
1/15/2003

Letter rec'd. from Robert Jones, attorney, who represents Blgtn. Country Club (BCC). BCC wants to question increases in water & related charges. Have obtained assistance from Gary Kent to resolve this matter. Have not been able to receive requested information.

closed #41490

Water Utility Billing Problems

301 E 7th ST

Case Date:
3/7/2003

Mr. Loncaric wrote as representative of Lincoln Place Homeowners Assoc. A leak developed in assn's pump unit with little or no water usage on assn. meter since mid October 2002. Mr. Loncaric is requesting a credit of difference of $169.57 for water which was absorbed into ground and did not enter sewage system.

closed #170886

Water Utility Billing Problems

320 W 8th ST

Case Date:
11/4/2019

I wish that on the online billing for water/sewer bills you could set it up to allow you in advance to pick the date to pay your bill like other companies do like Vectren and Duke. At this time if you want to pay your bill on the due date you have to wait til the due date to pay it. Very inconvenient. I like going on line and set up manually when to pay my bills but can't do this with Bloomington utilities.

closed #166146

Water Utility Billing Problems

320 W 8th ST

Case Date:
10/6/2018

We have recently purchased the home at 835 Sheridan Dr. Bloomington. I would like to pay the water bill for this online as we are not fully moved there yet. I can't find my account number anywhere on any of the emails that you have sent me. Please let me know the account number so that I can pay this bill. thanks, Carl & Connie Johnson

closed #57104

Water Utility Billing Problems

3201 S TAPPS TURN RD

Case Date:
8/16/1999

Ms. Jane Fedorky, 3201 S. Tapps Turn Road, called and requested that the water credit be extended through at least September 1999 to account for the extremely dry weather this year.

closed #103283

Water Utility Billing Problems

3247 S WALNUT SPRINGS ST

Case Date:
6/2/2003

Letter states that customer was not informed about a $54.00 charge, that water was not turned on as stated, and that Jennifer (Customer Relations rep.) was rude. States she will not pay $54.00 charge no matter what is done to her account.

closed #40754

Water Utility Billing Problems

3247 S Walnut Springs DR

Case Date:
6/2/2003

customer feels $54 charge is unfair. She signed to have the service turned on in advance but utilities was unable to leave the water on. She called on a saturday to have the water turned on. She feels if she had been more informed about make sure all faucets needed to be off and the possibility of a problem this could have been avoided. The letter has been forwarded to Administration.