Case Date:

10/18/2019

After installing the smart water meter CBU nor their contracted service provider left notification on our door that installation had occurred. On Monday of this week, CBU dug around the meter and within hours several water issues were present in our home. Debris in our drinking water (again not notified of work done, w tag on our door) seal blown off our dishwasher pump rendering it useless, and water saturating our carpet in the Living room. All occurring within hours of CBU being around the meter and digging. We have contacted and spoken with both contracted service personnel as well as the meter dept at CBU. We are currently in communication with assistant director. Today a service meter technician came to our property to take pics and "plugged" the smart meter back in to a housing that it had come undone from as per Ken Johnson. Again, we were home, the meter was handled and no courtesy knock or paper notice was put on our door . This is unacceptable as we had just been on the phone with CBU sharing our concerns. CBU Protocol has not been followed, drinking water was not safe guarded for my family, digging around a meter with no courtesy tag left on the door, meters installed with no courtesy tag left on the door including notice to flush the system or # to contact if there were issues, meter equipment not "plugged in" as per Johnson, and water leaks in our home which now require jack hammering into the slab. This is a deep concern of water safety, CBU Protocol disregarded, and extensive repair cost (3k or more). Mike Colliver (317)590-0115

Case Date:

5/8/2019

It appears that a lateral has broken on the north side of Morningside Drive just east of Smith road. Water is continually running from the tree plot into the gutter.

Case Date:

7/26/2019

Apparent water leak in front of 3901 E Saratoga (Park Ridge East, NE corner of Smith and Morningside) with stream of water going into street for weeks

Case Date:

11/9/2018

Experiencing low water pressure for the 2nd day on Emilie Court. There was a water main break a few days ago.

Case Date:

8/18/2019

Hello, I was mowing today and noticed that it looks like there is a hole in my water cover in my yard. I'm not sure if this is an issue or why it is there. Any information or help would be great. Thanks!

Case Date:

9/3/2019

Good morning, I do not have hot water at my residence.

Case Date:

5/23/2019

Water utilities shut off water and is still billing me.

Case Date:

8/11/2019

We are experiencing a fishy smell with our water from our tap, (showers, kitchen sink, washing machine). I’d say in the last week this has started.

Case Date:

6/22/2019

The street drain and field drain on Preston Ct does not appear to be able to properly handle large amounts of rain fall. It is common for both to become overwhelmed, especially the field drain in the back of 3807 Preston Ct. these drains need to be cleaned and inspected for proper sizing. Water flow out of field drain appears o be insufficient.

Case Date:

6/18/2019

On Leonard Springs Road along the Woodland Springs Apts. and across from a large land for sale sign is a deep hole! I'm sure it isn't supposed to be a deep hole and I know it is a drain as water sat there in that area a lot. There are no bars across the top of the drain hole and any car that hits it is going to wreck badly. Please have someone take a look at it. Thanks