Water Utility Billing Problems
1110 S Park AVE
- Case Date:
- 1/4/2019
We had our landlord come and check out the house and they didnt find any leaks. We’ve been gone all month so there’s no way we could’ve used that much water. What can we do to ensure that we don’t have to pay a huge bill for water we couldn’t have used? Thanks
Water Utility Billing Problems
501 N Morton ST
- Case Date:
- 1/13/2019
Please say you will discontinue your current practice of "estimating" costs. For me, for two months in a row, the winter estimations are more than six times my historical average. I use water for sprinklers in the summer, not the winter. I use 3 to 4 units in the winter, but I'm being charged for 15. Please stop that practice.
Water Utility Billing Problems
Bloomington, Indiana
- Case Date:
- 3/26/2019
I think my water meter is switched with my neighbors. Both water meters are in the same hole. After verifying that neither water meter was reading water usage, I turned on a faucet in my house. The water meter that was moving when I had my water running was not the meter listed on my bill.
Water Utility Billing Problems
2003 S High ST
- Case Date:
- 4/6/2019
My water consumption use (and corresponding bill) is twice as much as any of my other previous months. We have not increased our usage during March - if anything, it should be a little less since we were out of town for a week. This reading cannot be accurate.
Water Utility Billing Problems
702 W Dodds ST
- Case Date:
- 4/22/2019
Our water bill has grown exponentially over the last year and we cannot find a reason why. We have had plumbers out who can find no leak so we are turning to the water company to help us investigate.
Water Utility Billing Problems
- Case Date:
- 7/18/2017
Hello. My name is Seung Jae, Lee and I am writing about double charge on my water bill after I left the States.
My account number was 49236-012
I lived at 2789 E.Bressingham Way, Bloomington, Indiana, 47401 (MeadowCreek apartment complex)
I finished my service on May 11 and I paid rest of my charge which is $73.64(Confirmation #: 184023
Date: 6/14/2017 4:28:10 AM)
But, I realized that after I got my final check from my leasing office at MeadowCreek(It says sewer portion of unpaid CBU bill),
so, can you check whether $73.64 which paid on Jun14 is processed or not? If processed, could you refund it?
Thanks.
Water Utility Billing Problems
- Case Date:
- 7/19/2017
I am working with account #40809-003 where there are adjustments for $537.77 on the current bill. I spoke with Edie twice on 7/19/17, that a corrected bill was not available at this time. We are unable to process payment without a detailed record as to what the charges are for. In the interest of being specific we would need a breakdown as follows: Service periods being “adjusted” and usage/consumption for both meter numbers (69341719 AND 09308909). We would also need charges broken out for Water Service, Water Usage Charge, Fire Protection, Wastewater Usage and Service Charges during the period of time in which the charges were corrected. Please Protect the account while this is investigated.
Water Utility Billing Problems
- Case Date:
- 10/10/2017
my water bill says that we did not use any water for 37 days. I believe this is a mistake because we have been home.
Water Utility Billing Problems
- Case Date:
- 10/10/2017
To whom it may concern,
I received a water bill that stated that my house used 15 units of water, when we average around 4 units. I called to discuss this bill and had an extremely poor experience. I was connected to a customer service representative, Laurie, who treated me very unprofessionally. As I was explaining my situation, Laurie devalued my statements, spoke over me, laughed at me, and negated everything that I said.
To say that I am disappointed with the quality of service is an understatement. I have always had a positive experience with the City of Bloomington, however, this was an anomaly. I hope that the proper actions will be taken.
Thank you.
Water Utility Billing Problems
512 E 15th ST
- Case Date:
- 10/15/2017
My roommates and I have discovered that there was a leak with one of our toilets which caused it to continously run. So after we received our first month water bill we noticed that the bill was outrageously high and we immediately called the landlord to fix the leak. Since there was a leak, I am requesting a water bill appeal form if possible. Thank you.