Case Date:

11/14/2023

Two most recent bills have charged us for using 4,000-5,000 gallons of water, and therefore charging roughly $100. The bill for September was $106.42 and the bill for October was $93.15. This is for a two-person house that uses the same, if not less, of an average amount of water per month. I called customer service after the first bill, but the lady I spoke with was not very helpful and recommended we wait until our next bill. According to her sources, any leakage or problem that resulted in such a high bill seemingly "fixed itself" and she did not provide any other alternatives. Come to find out that the next bill is just as high and we have no choice but to pay (again) with no resolutions. Apparently, Bloomington Utilities does not provide any services to check for any leaks or problems.

Case Date:

10/5/2023

Brown water yesterday, murky and yellow today

Case Date:

9/17/2023

How can I find out where my water meter is? We don’t see one in our yard and there isn’t anything about it on my portal page. Many thanks!

Case Date:

9/15/2023

Water is running a reddish brown.

Case Date:

9/14/2023

The water department dug this hole in my yard along with another huge hole earlier this summer. The other was filled and reseeded but this never was.

Case Date:

9/12/2023

There is water leaking onto the street from the water line

Case Date:

8/28/2023

I live near this residence and it is becoming a major problem with yard waste trash. IT IS LITERALLY THE MOST TRASH-RIDDEN PROPERTY IN BLOOMINGTON. This is by far, the worst propert in Bloomington. I've asked multiple times for the city to help, and nobody has done anything. The front and back yards are littered with trash, and junk that he keeps piling up on the property, never attempting to clean up, or remove anything but continuously accumulating more trash. The appliances and items scattered all over the property are filling with water and becoming a breeding ground for mosquitos which when mowing my yard, I'm attacked by swarms of them. This property is becoming a major eye-sore and pain for us on this street. I have asked this person nicely multiple times if they could get this stuff under control, but they refuse. Someone please help us. He seems to believe he lives "In the County" and not the "city" allowing him to live like this. This trash is affected all other residents around him.

Case Date:

8/28/2023

Our neighborhood has reported this resident multiple times and the city has done absolutely nothing to correct the issues on this property. This property is a literal junk yard, and when I say literal, I mean this without any exaggeration. It is littered with trash, abandoned vehicles, broken appliances scattering the entire yard. My kids go outside to play and are bombarded with mosquitoes that live in the water-logged abandoned junk all over the property. Can someone from the city please address this since the other departments are not addressing it?

Case Date:

8/13/2023

Hot water was scheduled to turn on August 11th. It is the 13th and we still do not have hot water.

Case Date:

7/31/2023

low water pressure