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City of Bloomington, Indiana – John Hamilton, Mayor

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closed #64844

Water Utility Billing Problems

710 E Maxwell LN

Case Date:
3/11/1998

Mr. Carrico upset b/c he's being charged $10 fee to adjust a bill. He's happy $45 adjustment is being made, however it seems ludicrous when it was CBU's negligence in the first place that led to the original problem (water line leak, CBU read meter but never notified them until too late). Also, he is upset that CBU says it's open at 8am, but whenever he calls (which has been frequently) at 8am no one answers. He feels that customer service should be available at time given on recording.

closed #65067

Water Utility Billing Problems

603 W Wylie ST

Case Date:
2/12/1998

Confusion regarding the Stecker's water bill has caused them distress and concern. Please clear up the situation. See letter.

closed #65238

Water Utility Billing Problems

710 E Maxwell LN

Case Date:
1/21/1998

Mr. Carrico recent water bill was 3 times the normal rate. He later learned that Utilities had a list of people whose water bills increased drastically. Mr. Carrico is upset that no one informed him as soon as this was noticed so he could look into the problem. After he was informed, he called a plumber and it will be several days before they can work him in. He would like an adjustment to his bill.

closed #66323

Water Utility Billing Problems

2818 S Churchill CT

Case Date:
9/30/1997

Mrs. Soni called the Utilities dept. regarding her water bill, to see if they wld. change her billing cycle to read DUE ON ____ (anytime during the 1st week of every mo.). Currently, she receives a bill that is due on the 26th of every mo. She wld. like it changed so her checks won't "cross" the billy cycle, and also so she won't receive a DISCONNECT NOTICE every mo. She says, " It's counterproductive, really." The Utilities dept. says they will NOT change her billing cycle-she's not happy.

closed #33824

Water Utility Billing Problems

413 S Highland AVE

Case Date:
11/8/2004

Tenants rent property at 413 S. Highland. Landlord (K. Norbu) says high water bills are their responsibility. He did fix leaking stool, however.

closed #37389

Water Utility Billing Problems

660 W Fairway LN

Case Date:
4/14/2004

Customer was out of town due to hip surgery and rec'd. large water bill upon his return. The stool had a leak. Customer would like an adjustment on account since he was gone.

closed #37390

Water Utility Billing Problems

660 W Fairway LN

Case Date:
4/14/2004

Customer was out of town due to hip surgery and rec'd. large water bill upon his return. The stool had a leak. Customer would like an adjustment on account since he was gone.

closed #37924

Water Utility Billing Problems

1708 S Olive ST

Case Date:
2/18/2004

Letter rec'd. from Jackie Bowman Helton requesting appeal by USB Admin. Subcommittee on charges on her account for 1323 W. 8th St. She had a leak in the stool and feels she should not be responsible for water bill due to leak.

closed #40020

Water Utility Billing Problems

5475 S Fairfax RD

Case Date:
8/5/2003

Customer was very upset that his water usage has increased so dramatically. I explained the usage period, insp. results, etc. He was insistent that the changing of the meter had damaged his toilet (by allowing air to get into the lines). He stated that he planned to contact his atty. I referred him to Risk Mgmt. He did not wish to listen to any explanation regarding his usage. I printed out his account history and meter readings for him. I also contacted Ed S. regarding this matter.

closed #40754

Water Utility Billing Problems

3247 S Walnut Springs DR

Case Date:
6/2/2003

customer feels $54 charge is unfair. She signed to have the service turned on in advance but utilities was unable to leave the water on. She called on a saturday to have the water turned on. She feels if she had been more informed about make sure all faucets needed to be off and the possibility of a problem this could have been avoided. The letter has been forwarded to Administration.