Case Date:

11/14/2023

Two most recent bills have charged us for using 4,000-5,000 gallons of water, and therefore charging roughly $100. The bill for September was $106.42 and the bill for October was $93.15. This is for a two-person house that uses the same, if not less, of an average amount of water per month. I called customer service after the first bill, but the lady I spoke with was not very helpful and recommended we wait until our next bill. According to her sources, any leakage or problem that resulted in such a high bill seemingly "fixed itself" and she did not provide any other alternatives. Come to find out that the next bill is just as high and we have no choice but to pay (again) with no resolutions. Apparently, Bloomington Utilities does not provide any services to check for any leaks or problems.

Case Date:

12/6/2023

I received a water bill with 19000 gallons of use and wastewater. That seems very high. I'm hoping the utility can let me know if there is an issue going on with my water meter.

Case Date:

8/24/2017

615 W 6th St water leaking out of ground and on to road.

Case Date:

1/8/2018

Our water hasn't been working since Sunday. The employee who came out then said the pipe was frozen from meter to main and that a crew would be out. A crew has not been out today and I am trying to find out when one will be and when we can expect to have water on again.

Case Date:

3/12/2018

Hi, I noticed that there is a lot of water seeping from the water meter area of my neighbor's yard. His address is 1200 E Prairie Drive, in the Fairwood Terrace subdivision off Old 37 North, near the fire station. The meter is located near the Fairwood Drive side of his yard. He doesn't go outside much so probably hasn't noticed it. I think there may be a leak or something so I thought I should report it.

Case Date:

2/22/2016

I've noticed that there is almost always flowing water at this location on Cottage Grove. Possible water main issue?

Case Date:

10/15/2013

703 N Washington had had a constant pool of water along the sidewalk for the past 6+ months. It appears to be over the meter cover. The primary problem is that this had been a mosquito breeding ground all summer.

Case Date:

3/1/2015

water leaking from street in front of house

Case Date:

5/13/2015

apparent water line leak on Park Ridge road about 50 feet south of Morningside in front to condos. Water is flowing between sidewalk and street near the water meter.

Case Date:

3/26/2014

Significant water leakage from the water meter behind 108 N Union St. Water running down the driveway between 106 and 108. Please investigate urgently to insure that we aren't getting charged excessively for water usage.