Case Date:

8/10/2021

Loss of water pressure

Case Date:

8/13/2021

I wanted to take this opportunity to recognize and thank Ms. Edie Henderson in the Bloomington Water Utilities Billing Dept. She is an asset to the city and all the patrons like me. Edie has been extremely helpful whenever I have approached her with a query. She is a truly phenomenal person who is dedicated to her job. She always goes above and beyond to assist over the years whenever we had a question. We thank her for her efforts and highly recommend her seniors to recognize Edie too for her outstanding work. She has also helped us over the phone during COVID. Again, many thanks!!

Case Date:

8/26/2021

There is a water or sewer cap with a big hole in the middle, can't tell exactly which service as the hole is too big

Case Date:

8/31/2021

City events in the summer are hot, the pavement is even hotter. Tons of folks had pets out at the pride event weekend, for example, and they were walking them on pavement in 93 degree weather which makes the pavement over 130°F. Very few of these pets had booties on to walk around and there was little to no water present. Why is animal control not presenting this information about pet safety and temperatures when it is animal abuse to burn a pet’s feet? Please decide to be present and post this information in common spaces for folks to see and increase reminders about pet safety.

Case Date:

9/6/2021

Appears to be a water main pipe break near 7th & Waldron

Case Date:

9/7/2021

Re: Communication about Boil Water Alert for 7th St., 9/6/21. I did not know that there was a boil water alert for my street until, by accident, I found out about it. I'm even signed up for alerts from Monroe County, but I never received one. If you're new to Btown or even if you're not and you've never encountered a boil water alert or even if you have--if you don't know about the Monroe Cty. alert system or if that doesn't work well (I couldn't even find the alert on the Co. website), or you can't manage digital stuff, there's no way you'd be prompted to check for an alert, and that could have serious health consequences. In this time of public health crises and awareness, that's critical. Please implement an effective communications system as soon as possible so that all residents are sure to be alerted and can protect their health. Thank you.

Case Date:

9/13/2021

The water in our house has a dirt like smell and taste.

Case Date:

9/14/2021

The tap water tastes and smells bad. I have asked several people who agree as well as tasted water a 4 different locations in the city to confirm.

Case Date:

9/14/2021

Our tap water (in kitchen and bathroom) has been tasting strange the last 2 days, kind of like dirt. This is not how it normally tastes.

Case Date:

9/15/2021

Water smells and tastes like sewage/mildew.