Water Utility Billing Problems
8615 S FAIRFAX RD
- Case Date:
- 2/5/2001
Letter was received from Mr. Johnson requesting relief from USB for inordinately high water bill received in January 2001 for water lost at 8615 S. Fairfax Road (aircraft storage hangar on grounds of Monroe Co. Airport.
Water Utility Billing Problems
7308 W WHIPPOORWILL LN
- Case Date:
- 8/10/2004
Customer stated they are going to have to install all new water lines due to over 5 line breaks during a 2 year period. Customer says they will not be able to pay for new line and pay utility charges at the same time.
Water Utility Billing Problems
710 E Maxwell LN
- Case Date:
- 3/11/1998
Mr. Carrico upset b/c he's being charged $10 fee to adjust a bill. He's happy $45 adjustment is being made, however it seems ludicrous when it was CBU's negligence in the first place that led to the original problem (water line leak, CBU read meter but never notified them until too late). Also, he is upset that CBU says it's open at 8am, but whenever he calls (which has been frequently) at 8am no one answers. He feels that customer service should be available at time given on recording.
Water Utility Billing Problems
710 E Maxwell LN
- Case Date:
- 1/21/1998
Mr. Carrico recent water bill was 3 times the normal rate. He later learned that Utilities had a list of people whose water bills increased drastically. Mr. Carrico is upset that no one informed him as soon as this was noticed so he could look into the problem. After he was informed, he called a plumber and it will be several days before they can work him in. He would like an adjustment to his bill.
Water Utility Billing Problems
660 W Fairway LN
- Case Date:
- 4/14/2004
Customer was out of town due to hip surgery and rec'd. large water bill upon his return. The stool had a leak. Customer would like an adjustment on account since he was gone.
Water Utility Billing Problems
660 W Fairway LN
- Case Date:
- 4/14/2004
Customer was out of town due to hip surgery and rec'd. large water bill upon his return. The stool had a leak. Customer would like an adjustment on account since he was gone.
Water Utility Billing Problems
625 N Walnut ST
- Case Date:
- 2/10/2004
Barb Ooley, Ofc. Coord. for L. A. Merry & Assoc., requested an adjustment on their acct. #67228, because sprinkler for L. A. Merry & Assoc. had faulty programming. Large amount of water was consumed but did not go through sewer.
Water Utility Billing Problems
603 W Wylie ST
- Case Date:
- 2/12/1998
Confusion regarding the Stecker's water bill has caused them distress and concern. Please clear up the situation. See letter.
Water Utility Billing Problems
5475 S Fairfax RD
- Case Date:
- 8/5/2003
Customer was very upset that his water usage has increased so dramatically. I explained the usage period, insp. results, etc. He was insistent that the changing of the meter had damaged his toilet (by allowing air to get into the lines). He stated that he planned to contact his atty. I referred him to Risk Mgmt. He did not wish to listen to any explanation regarding his usage. I printed out his account history and meter readings for him. I also contacted Ed S. regarding this matter.
Water Utility Billing Problems
512 W Ralston DR
- Case Date:
- 3/28/1997
SHE CALLED ON 3-28-97 TO COMPLAIN ABOUT BEING BILLED TWICE THE NUMBER OF GALLONS OF WATER MORE THAN SHE HAS BEEN PREVIOUSLY BILLED SINCE SHE HAS LIVED AT THIS ADDRESS.