Case Date:

2/25/2018

Our neighborhood has had major issues with storm water for several years now, and we'd like to have someone come assess the area to see if there is a breakdown in the storm drain system in this area. The flooding issue begins between 3525 E. Third St. and 3520 E. Park Ln., and builds to the west along the property lines. During times of heavy rain (like we had over the weekend), many of the neighborhood back yards become flooded, and water tends to sit for several days afterwards. I'm sorry I didn't get a picture of the water during the rains yesterday, but will work to submit one during the next rainfall. There appears to be a perfectly adequate stormwater drain in front of 3508 E. Park Ln, but there doesn't appear to be a ditch that will carry the water from between our homes to that stormwater drain. Some help would be greatly appreciated, as we have had water backup in our basement in years past from this issue. Thanks very much for your prompt attention and help. Best regards, Dave & Eileen Henthorn

Case Date:

4/16/2018

Ms McGough called last week and asked for any document we have for storm water work we have performed near her house to help resolve ongoing drainage complaints.

Case Date:

4/17/2018

I received the following email: Last year, you helped me and my neighbors deal with some of the water runoff plaguing our yards by installing a new storm sewer manhole. At the time, you mentioned the possibility of adding another slotted drain higher up on the alley to deal with the water that comes down the alley and into my yard. Do you think this is a possibility in the near future? In April, my backyard again was badly flooded with water coming in two streams: down the alley and from Woodlawn. BoI have discussed with Thrasher Landscaping possible remedies. They would involve adding pipes that would attach to the city pipes in my front yard. I am contacting you to see if this is possible. We need to be careful to aid damaging the existing city pipes that run through my side yard. I look forward to hearing from you. Thanks again for the help you provided last summer.

Case Date:

9/14/2016

Ms Fulford left a voice message 8/22/16 indicating the neighbor to the north (521 N Dunn St) has a pump for a spring that shoots water out at least every few minutes and it's pointed toward her house and water has no where to go so just ponds.

Case Date:

10/20/2016

It is nice to have the sewer drains cleared. But they leave the leaves next to the drain and the next time it rains it clogs the drains immediately. It also kills the grass. All for drains at this intersection actually 6 trains at this intersection have a pile of leaves next to them. It was my understanding that those who cleared the storm drains were also supposed to take the debris with them. Please advise.

Case Date:

1/17/2017

I am a resident at Patterson Pointe, 454 S Westplex Ave. The construction at the site directly east of the apartment building has begun with earthwork. A pit has been dug on the site and now contains green water. I don't know where the water has accumulated from, it's more than rain or runoff. Will the city check the water for contamination and make sure it is pumped out and disposed of properly? You don't need to contact me about this, I just wanted to make sure someone at the city is aware. Thank you.

Case Date:

2/28/2017

Hi, The stormwater drains in this neighborhood are no longer able to process light rain. Since the Echo Park subdivision was built, we have noticed an increase in the amount of water collecting near the drains. Historically, the drains have not processed the stormwater quickly enough so the water pools in the street causing traffic and parking disruption. We would like to find a solution to this stormwater and runoff issue. Thanks, Gavin Kelly

Case Date:

3/16/2017

Ms Kao contacted Jon Callahan and then me about the culvert under the drive at First United Church. She explained they want to do some improvements to make is safer to mow around the culvert and was hoping someone could give her some advice.

Case Date:

3/22/2017

Ms Dwyer contacted me last week and I met her at her house this morning. She is concerned about a sinkhole forming in her yard again and the amount of water that ponds on the south side of her house. This is a historical problem. We made some storm improvements in the alley east of her last year and hoped that would help solve some of her problems but she still has issues and would like to know what she can do. I told her I have asked our crews to video the storm sewer that runs along her yard to make sure the pipe is sound. I told her I would also check our sanitary sewer videos to make sure the sanitary sewer is sound. I explained I would be out of the office for about a week and would get back with her in a couple weeks to let her know what we have found.

Case Date:

4/6/2017

When it rains, the run off comes down my driveway off of High street and the parallel sidewalk and runs down my driveway pooling in front of my garage door and in turn enters my house. This will occur during a rainfall of 0.5 inch or more. Would it be possible to look at the drains on High street or add one at the top of the hill to divert water away from my driveway?