Page last updated on October 11, 2024 at 9:50 am
Community and Family Resources, 6:00 to 6:40 p.m.
The Community and Family Resources Department (CFRD) is dedicated to improving the quality of life in Bloomington through programs and services designed to engage residents in service and encourage active participation in government; connecting community members to resources; encouraging collaborations among area non-profits, businesses, organizations and agencies; and celebrating Bloomington's unique and diverse history, character and people.
From promoting volunteerism to enhancing community wellness to helping eliminate barriers to full participation in community resources, the Community and Family Resources staff works everyday to make Bloomington a better place for everyone to live, work and play.
Shatoyia Moss (mosss@bloomington.in.gov), Director will talk about the many responsibilities of her small but mighty department.
Links:
Community and Family Resources Department
Bloomington: A Safe, Civil & Just City
City of Bloomington Volunteer Network
Information & Technology Services, 6:40-7:15 p.m.
What is ITS?
Information & Technology Services (ITS) manages the City of Bloomington’s core IT systems, including computer hardware, software applications and networks, and provides a broad range of services including technology support, IT training, cybersecurity, digital communications, and more. ITS is primarily an internal service department, but we support and enable the operations of the whole City. ITS provides a foundation in information technology, communications, and audio/visual technology for the day-to-day and mission-critical operations of the City. The mission of the ITS Department is to provide the IT services, tools, training and resources necessary to maintain mission-critical City systems; empower City staff to excel in their work; to electronically engage residents in their own governance; and to advance digital equity in our community.
Notable Accomplishments
- 2023 Best of Indiana Award for Best Application Serving the Public for Civiform partnership with Google.org
- 2023, 2022, 2021 Digital Equity Trailblazer Award from National Digital Inclusion Alliance
- 2022 Best of Indiana Award for Best Application Serving the Public for 2021 data portal / dashboard project
- 2018 Best of Indiana Award for Best Application Serving the Public for 2017 website redesign
- inRoads (2015 Code for America Technology Award, 2016 Best of Indiana Award)
- First city to participate in Google Summer of Code
- 2017/2018 Center for Digital Gov’t’s Digital City Survey award for top 10 cities for 75-125k population
- First release of a full open source Open311 application suite
- Leading community in open source software use and development… https://github.com/City-of-Bloomington
ITS by the Numbers
ITS resolves over 5,300 support tickets per year. ITS also monitors and supports more than Nearly 1000 desktops, laptops and Mobile Data Terminals (MDTs) for 800 City staff at 40 sites including 24-7 mission-critical systems at Police, Fire, and Utilities departments. ITS maintains the servers (270 virtual and physical servers at 9 locations) and infrastructure (300 terabytes of storage capacity) that keep all City departments running. The department provides IT training to City staff and coordinates IT purchasing for the City; maintains the City's GIS (Geographic Information System) with over 125 unique spatial datasets and over 40,000 assets; provides mapping and geospatial data services to staff and the public; supports landline and cellular phones; and manages the City's network assets (over 220 network devices, 20 miles of conduit, 13 miles of fiber in City network) and Wi-Fi deployments in City buildings. ITS also develops and maintains the City website (2,100 average daily active users, with 1,400,000 sessions per year -- 69% mobile and 31% desktop), uReport (over 7,000 requests in the last year) and other open-source applications for staff and public use. And ITS coordinates the City’s fiber broadband and digital inclusion initiatives including the Meridiam project and annual Digital Equity Grants.
Rick Dietz, Director & CIO (dietzr@bloomington.in.gov), will lead our second presentation of the evening.
Useful City Web Resources
- Website: bloomington.in.gov
- uReport online issue reporting: bloomington.in.gov/uReport
- myBloomington web service: bloomington.in.gov/mybloomington
- Data Portal (B-Clear): bloomington.data.socrata.com/
- Events Calendar: bloomington.in.gov/calendar
- Boards & Commissions: bloomington.in.gov/boards
- Map Center: bloomington.in.gov/maps
- Job Openings: bloomington.in.gov/jobs
More Links
Information & Technology Services Website
Bio Break 7:15 to 7:20 p.m.
Controller's Office, 7:20-8:00 p.m.
The Controller’s Office ensures that public tax dollars are used in a fiscally responsible manner in order to provide optimal services to Bloomington residents.
Jessica McClellan, Controller (jessica.mcclellan@bloomington.in.gov), and Cheryl Gilliland, Deputy Controller (cheryl.gilliland@bloomington.in.gov), will lead our final presentation of the evening.
Links: