Case Date:

9/3/2019

There is a rainwater drainage ditch and large drain between our yard and our neighbors. During the last few heavy rainstorms, the drain at the end of the ditch stopped draining water, resulting in flooding our yard as well as our neighbors to the south and east. The flooding was at least 3-4 feet deep and spilled into the swale at the side of our house, coming close to our basement windows. We do not know if the drain was backed up, clogged with debris or what happened. However, upon checking the drain today with a landscaper, the drain is filled with water almost to the top....and we have not had recent heavy rain in the last few days. Could someone come to check the drain to see if it needs to be opened / cleaned out or if there is some sort of shut-off valve inside that is not operating and allowing water to drain? I am concerned if we get another heavy downpour that water already standing in this drain will result in major flooding again. We have called the street department about this issue twice, and I understand there is some history with drainage problems in this area of Hyde Park.

Case Date:

9/11/2019

While mowing my lawn this week I noticed that someone had come and cut a hole into the cover of our water meter. Is this something the city did? If so, can I have an explanation as to why it was done? My address is 1917 E Arden Drive and my account number is 7011-001. Thank you.

Case Date:

9/12/2019

City utility worker informed me that water usage has increased from 1000 gal/mo to 12,000 gal this month. I am concerned there is a leak somewhere. There was a line break nearby at 2252-2260 E Cape Cod Dr, 47401. Meter pit inspected 9/17/19. Valves on at meter. Meter not moving. No sign of leak at time of inspection.

Case Date:

9/15/2019

We have no water in our home.

Case Date:

9/15/2019

The water isn't working at 836 s Henderson st.

Case Date:

9/17/2019

There is no water at our home at this time. 4720 So Old St Rd 37

Case Date:

9/17/2019

No water

Case Date:

9/20/2019

This sinkhole has been a problem for almost a year. The water dept referred it to sewer in the early Spring but no action has been taken and it is getting worse.

Case Date:

10/1/2019

The water pressure is really low.

Case Date:

10/6/2019

My bill does not seem correct. I have gone through the past year of bills and the water usage and the wastewater usage have always been equal. This month it it showing my water usage as being 7, which is much higher than normal, normally a 3, and the wastewater usage is still at a 3. Is there a way to find out if this is correct or not? Doesn't seem right to me.