Case Date:

2/20/2014

We had a massive overflow of the drainage ditch next to our house after tonight's (2/20) storm. There must be some blockage at the end of the drain because water poured out of the ditch and basically covered our half of our backyard. The ditch either needs to be dug deeper and/or it needs to be cleared of debris in order to assure adequate drainage. We have photos for visual evidence but were unable to upload them through this website. Thank you for your attention to the matter.

Case Date:

3/23/2025

Storm water drain is clogged causing large “pond” of water on the north side of Atwater and potentially a storm runoff problem for property owners that could lead to flooding basements.

Case Date:

3/18/2025

Driveway was cut to access water leak and gravel was placed in the trench. It has sunk in to the point that I cannot access my garage. The driveway needs to be appropriately repaired. There was no issue with the line running to my house. This is urgent as I have mobility issues and need to park inside my garage.

Case Date:

7/10/2018

Duke Energy removed two trees from city property (immediately adjacent to E Rogers Road) and left the two sycamore trucks cut up in 8' segments on my property. I called Duke and asked them to remove them, but they said it's the landowner's responsibility (Duke cuts, but doesn't remove). Since the trees were on city-owned land, I hope the city will dispose of them. Please see the attached screenshot from the GIS system that demonstrates where my property boundary ends. The city clearly owns some portion of land adjacent to the road. These two trees were within three feet of Rogers Road, and were removed to provide more access to the pole Duke is replacing. Additionally, I'm frustrated with Duke about two things: 1) The pipe they've installed immediately adjacent to the road is incredibly unsightly. It's rusty and approximately 20 feet too long. I'd be happy to provide a picture of this. 2) In order to get big trucks back to this pole, they have installed two corrugated plastic drainage pipes and covered them with gravel. They are dramatically too small for the location. Since they first did this several years ago, the pipes are continuously clogged with leaves and sticks. The flow of water is constantly stopped here. As a result, there is a bit of local flooding which washes out the gravel Duke uses to cover the culverts. This is a very disappointing solution to have implemented on one's property. I have pictures of this, as well. I have no problem with Duke accessing their pole. They have every right to do so. I also understand that the City probably didn't know their trees were cut down or placed on my property. But I'm quite disappointed in the quality of materials and work that Duke has utilized to access their easement on my property. Can you please help with these things?

Case Date:

12/4/2024

12/3 ~3pm water stopped working, crews working in back and front of block were installing fiber internet? (Not sure?). I don’t know what occurred, but the construction affected myself and neighbor on north side of property, her water has been restored but ours is still off as of 12:45am 12/4. Not sure who to tell, or if anyone will be coming back or if anyone even knows.

Case Date:

5/3/2025

There is a stormwater drainage ditch at the corner of 11th and Illinois that is filled with stagnant water. Not sure if it belongs to the city or C&S, but either way it is ideal breeding ground for mosquitoes. I can’t tell if it is tied into city stormwater drains and simply clogged, or if it was never connected at all. Would be great if someone could investigate and maybe do a mosquito larvae dip. Thanks!

Case Date:

5/19/2014

The condition of Miller Shower park is getting worse day by day. It was clean and beautiful last fall but now it is covered with water plants and getting worse. Is it due to lack of funds that there is not maintenance?

Case Date:

2/2/2025

Large pothole has formed where the water main was broken and repaired a couple of weeks ago. On S Rogers St.

Case Date:

11/7/2024

Calcium deposits in the water are coming in the water lines. Please replace filter at meter.

Case Date:

4/17/2025

The lid is off water service in the alley behind 509 E Hillside. Lots of soil errosion too