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Following the Center of Disease Control (CDC) recommendations to maintain physical distance between people to avoid transmission of the COVID-19 virus, the CBU Customer Service Center will temporarily suspend walk-in hours starting Monday, March 23. While the Service Center will be closed to the public, there are several easy ways to contact customer service representatives while remaining at home. Connect with us at (812) 349-3930 or utilities.cs@bloomington.in.gov Monday through Friday from 8 a.m. until 5 p.m., or after hours at (812) 339-1444.

Several options for CBU bill payments and assistance are available:

  • Customers can pay their monthly bill by debit or credit card over the telephone by calling (812) 349-3930.
  • You can also pay online at https://bloomington.in.gov/utilities/pay-bill  and log on with your username and password. Have your account number from your bill and the name on the account handy.
  • The automatic payment system, Aquapay, remains unaffected.  
  • As always, customers can pay by Check or Money Order without coming into our office. Attach your payment to the top portion of the City of Bloomington Utility bill and mail or drop off at our drop box at 600 E Miller Dr. Bloomington IN 47401. At this time, cash will also be accepted via mail or dropbox. Making change will not be an option, so any over or underpayment will be reflected on your next CBU bill.

If you are experiencing financial hardship please reach out to us! We have several tools available to help customers facing financial challenges, including payment plans and direct financial assistance. Contact Customer Service at (812) 349-3930 or utilities.cs@bloomington.in.gov Monday through Friday from 8 a.m. until 5 p.m., or after hours at (812) 339-1444. CBU has resumed water shutoffs on delinquent accounts, so if you are having difficulties please reach out and let our customer service team assist you as soon as possible. We are available to help customers manage their utility bill through these challenging times. Customers should pay what they can to avoid building up a large balance that will be harder to pay off later.

Follow CBU on facebook @BloomingtonUtilities for updates and further information about water, wastewater, and stormwater. 

For Smart Water Meter information, go here.