Case Date:

6/5/1998

Mrs. Schlegel called to express concern over the scheduling of the BT Access. She apparently has had repeated problems with the BT Access coming late, and says that when she called into the office, the personnel in the office were rude to her by telling her she should call a taxi if she wanted to be picked up faster. Also, she apparently got the idea the staff in the office were telling her that using her disabilities do not warrant riding the BT Access. She commended the drivers however.

Case Date:

5/14/1998

Was assured she would get to adopt puppy she saved from road if no one claimed it. Now finds she'll have to compete with others for puppy. Jim Lang wouldn't take time to speak to her and clerk at front desk hung up on her.

Case Date:

5/12/1998

Foster went to License Branch, Tuesday, May 12 & while there questioned license branch procedure. Employee he questioned called Police, and BPD officer asked Foster to lv and not return. Foster claims he is not unreasonable and wants to know why license branch employee's word was taken over his. He is going out of town tomorrow & can't get his license plates.

Case Date:

3/23/1998

Citizen did not give name or location. Said that Mon. am (3/23), her carpool was on way to work, got behind a recycling truck which was sitting "in the middle of the street". Said they asked the driver to pull over so they could get past and he "rudely refused" and they had to sit there for 15 minutes waiting. Says if there's traffic, drivers should pull over to the side and not block the street.

Case Date:

12/30/1997

A certain Transit driver continues to smoke on the bus. Mr. Schaad has informed Transit about this for a year yet the driver continues to smoke on the bus. Mr. Schaad is allergic to cigarette smoke.

Case Date:

12/12/1997

Caller has tried to reach someone at animal shelter for 3 days. Is disgusted with phone system that won't allow him to talk to anyone. (I asked if he left a message--he had not.) He found an animal which he asked shelter to pick up and now he wants to adopt animal but can't reach shelter.) He also feels personnel are rude to him. He did not give name or number but number showing on display was 334-2515 (Bob Evans Restaurant.)

Case Date:

12/1/1997

Ms. Robertson complained of overwhelming reluctance and poor response by the animal control officer she spoke with. She called the animal shelter after a Mastiff dog tried to attack her. The man she spoke with said he would rather not come and help her since there wasn't anything he could do if she hadn't already been attacked by the dog and instead suggested she use a broom to fend off the dog.

Case Date:

10/30/1997

Ms. Richardson called and wanted to schedule meeting with Mike Phillips to discuss problems she has had with Customer Service Department and the unprofessional way she feels CBU employees have treated her.

Case Date:

9/30/1997

White City pickup w/seal and employee on riding mower with blade tipped up on side were working in the area trimming and cutting bushes late this am. Bushes shouldn't be trimmed this way w/mower because of flying debris. Citizen says they whacked up the pine tree in her yard. Also, they left their debris behind and didn't clean it up. If her tree was posing a problem she would have taken care of it -- it shouldn't have been whacked up like this. Someone should have notified her.

Case Date:

9/30/1997

White City pickup w/seal and employee on riding mower with blade tipped up on side were working in the area trimming and cutting bushes late this am. Bushes shouldn't be trimmed this way w/mower because of flying debris. Citizen says they whacked up the pine tree in her yard. Also, they left their debris behind and didn't clean it up. If her tree was posing a problem she would have taken care of it -- it shouldn't have been whacked up like this. Someone should have notified her.