Case Date:

10/10/2017

To whom it may concern, I received a water bill that stated that my house used 15 units of water, when we average around 4 units. I called to discuss this bill and had an extremely poor experience. I was connected to a customer service representative, Laurie, who treated me very unprofessionally. As I was explaining my situation, Laurie devalued my statements, spoke over me, laughed at me, and negated everything that I said. To say that I am disappointed with the quality of service is an understatement. I have always had a positive experience with the City of Bloomington, however, this was an anomaly. I hope that the proper actions will be taken. Thank you.

Case Date:

3/20/2018

My water for the 5th time in 8 years has been shut off because it was confused with my neighbors. I also believe I have been charged for their water usage. Note they had 4 kids and 2 adults there I am by myself, and yet I had an $80 bill. I live at 2602 South Bryan St. and have been here sense 2009. The other resident was at 2602 ½. This happens after each neighbor moves out. Right now the vacant unit has water in it. This also happened to me about 2 or 3 weeks ago and I thought it was resolved that time. It is Bloomington City Water's responsibility to keep this from happening. I need 3 things from you (1) an apology for having done this so many times. (2) An actionable plan as to what you are going to do to stop this in the future. (3) A review of my utility bill for having been over charged.

Case Date:

1/7/2019

Hello! I am Subashree. I am writing this report on behalf of SP Srinivas, a resident from 1010, S Hill Court, as he is out-of-town. I am currently managing his house. A notice dated 1-2-2019 was found on the door. There was some leakage noticed in the flusher and adjustments have been done. I would like to know whether the meter can be checked for leakage so that further action can be taken. Thank you

Case Date:

1/11/2019

My tenant was contacted by you and the water was shut off due to a ‘massive ‘ leak. The address is 736 e sherwood hills drive 47401. Can you please give me any information?

Case Date:

1/16/2019

I cannot find a leak, no fixtures are running and most recent bill was $500+. Could it be an error? 1301 S. Walnut St James Gronquist 812 219 0135

Case Date:

1/31/2019

I live at 309 E. 7th street and have no water. I need someone to come and check it out and have someone turn off the water main in front of the house, it is under a steel plate on 7th street. Thanks! Craig Medlyn 410 598 7547

Case Date:

2/5/2019

Dear Bloomington water department., Last week my pipes froze your team came to my home promptly and turned off the water right after calling for an emergency shut off at the meter. I am back to town and would like to have your team come back to my home and turn the water back on at the meter. Please let me know if this can happen this afternoon, I would like to be at the house when the water is turned back on so that I can deal with any water issues if I have a broken pipe. Thank you! Craig Medlyn 309 E. 7th Street, Bloomington. Cell: 410 598 7547

Case Date:

3/4/2019

Newly installed water line was turned on and it is leaking profusely directly from the meter. Shut the water off at street to stop leaking until it can be fixed. The service address is: 7382 S Whippoorwill Ln. Bloomington, IN 47401 Meter location is at the corner of Whippoorwill and Shields Ridge directly behind the row of mailboxes.

Case Date:

3/7/2019

We have paid our water fee,but our house still do not have water

Case Date:

5/6/2019

Leak at water meter in front yard