Case Date:

9/22/1999

Mr. Kennedy called and requested that the summer watering credits be extended this year due to the extremely dry conditions.

Case Date:

2/23/1999

Letter from Mr. Ludwig stated that he was gone two weeks last month and his bill was doubled. He talked to Angie Grubb who had check made for leaks. None were found. Mr. Ludwig wrote to USB to have bill lowered.

Case Date:

6/4/1998

Mr. Milne stated on 6/4/98 that he felt the letter re. Aqua Pay that was put in monthly billings was deceiving. The letter stated that you could pay your monthly bill by Aqua Pay or at local banks but did not state that you still had the option to pay in cash or by check at the Utilities Department.

Case Date:

3/11/1998

Mr. Carrico upset b/c he's being charged $10 fee to adjust a bill. He's happy $45 adjustment is being made, however it seems ludicrous when it was CBU's negligence in the first place that led to the original problem (water line leak, CBU read meter but never notified them until too late). Also, he is upset that CBU says it's open at 8am, but whenever he calls (which has been frequently) at 8am no one answers. He feels that customer service should be available at time given on recording.

Case Date:

2/12/1998

Confusion regarding the Stecker's water bill has caused them distress and concern. Please clear up the situation. See letter.

Case Date:

1/21/1998

Mr. Carrico recent water bill was 3 times the normal rate. He later learned that Utilities had a list of people whose water bills increased drastically. Mr. Carrico is upset that no one informed him as soon as this was noticed so he could look into the problem. After he was informed, he called a plumber and it will be several days before they can work him in. He would like an adjustment to his bill.

Case Date:

11/19/1997

LETTER WAS RECD. FROM TERRY AND THERESA DUEMLER. THE DUEMLERS STATED THAT THEY RECEIVED A HIGH SEWER BILL DUE TO WATERING AND ARE REQUESTING THAT A CREDIT BE ALLOWED FOR WATERING.

Case Date:

11/10/1997

MS. BENTLEY CALLED ON 11/8/97 AND STATED THAT SHE HAD A 20,000 GAL CONSUMPTION AND HAD A PLUMBER COME OUT AND LOOK. THE PLUMBER TOLD HER HE THINKS THE PROBLEM IS IN THE MAIN. MS. BENTLEY WOULD LIKE THIS MATTER CHECKED OUT.

Case Date:

11/10/1997

MS. BENTLEY CALLED ON 11/8/97 AND STATED THAT SHE HAD A 20,000 GAL CONSUMPTION AND HAD A PLUMBER COME OUT AND LOOK. THE PLUMBER TOLD HER HE THINKS THE PROBLEM IS IN THE MAIN. MS. BENTLEY WOULD LIKE THIS MATTER CHECKED OUT.

Case Date:

11/7/1997

LETTER WAS REC'D. FROM MS. THRASHER REQUESTING THAT CBU ALLOW MORE MONTHS DURING WHICH CREDIT IS ALLOWED FOR WATERING LAWNS.