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City of Bloomington, Indiana – John Hamilton, Mayor

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closed #163176

Water Utility Problems

Case Date:
2/15/2018

Water Hydrant LEAK

closed #163251

Water Utility Billing Problems

Case Date:
2/21/2018

We received an extremely high water bill this past month. I was on the phone with someone from the Utilities department and they explained to me that out meter was running high from 2/1 and then by 2/18 it was back to normal. During that time we received no notification that we had our water was running high and we even had a plumber come out but it was a day after our meter went back down. I want to know if our meter can be re-read to make sure it is running accurately and to get our bill readjusted because I will not pay a $800 water bill.

closed #163252

Water Utility Problems

Case Date:
2/21/2018

Note on the door saying water usage was up from 2 gallons to 20 gallons

closed #163260

Drainage or Runoff

Case Date:
2/22/2018

Large pool of water at 908 S. Larkspur Lane, Bloomington. There is no drainage. (I could not choose location on your map because every time I try to zoom in it zooms all the way out to whole globe view. Also, I couldn't upload photo because you don't allow uploaded from phone gallery. Only option it gave me was upload from Box app and that wouldn't work. Y'alls website sucks)

closed #163334

Website & Web Services Feedback

Case Date:
2/26/2018

Trying to use the online bill pay service for water, but it repeatedly is erroring out on me. Here is the error (stack trace), better error handling would be great, as this is not human readable in terms of actions to take.. Server Error in '/eSuite.Utilities' Application. Runtime Error Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off". <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="Off"/> </system.web> </configuration> Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL. <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web> </configuration>

closed #163364

Drainage or Runoff

Case Date:
3/1/2018

Water appears failing to drain at ne corner of n Sheffield Dr and e Morningside Dr intersection. Curb too low? Dunno.

closed #163375

Water Utility Billing Problems

Case Date:
3/2/2018

There is ABSOLUTELY no way we used this much water in a month. This is a 1100% increase month-to-month in our bill from January to February. Our meter has to be reading wrong!

closed #163387

Water Utility Problems

Case Date:
3/5/2018

My water utility bill seems to have an extreme issue and this is quite urgent. I was charged $525.70 for the month of February for my water bill which is basically impossible to do and especially with little to no change in our water usage from month-to-month. This is more than a 1,000% increase in charges from last month. I want this to be looked at as soon as possible and closely please!

closed #163388

Water Utility Problems

Case Date:
3/5/2018

My water utility bill seems to have an extreme issue and this is quite urgent. I was charged $525.70 for the month of February for my water bill which is basically impossible to do and especially with little to no change in our water usage from month-to-month. This is more than a 1,000% increase in charges from last month. I want this to be looked at as soon as possible and closely please!

closed #163507

Potholes, Other Street Repair

Case Date:
3/12/2018

First of all, thank you for filling in all the potholes I have mentioned to you over the past weeks. I must say that maybe there is a misunderstanding re # 163413. I don't see any water valve there and the pothole is still the same: intersection of Jordan and Sheridan. Not far from there is another pothole: on S Eastside Drive, where it intersects with First Street. Also, there is a utility cut in front of 1800 E Second, that is getting deeper by the day.