Case Date:

5/14/2002

The above address is Mr. Holdeman's daughter residence. Mr. Holdeman called Insight to get a price quote for digital cable. He was quoted $59.95. He received a bill in the amount of approximately $109.00 and was billed for two boxes (@$7.99 each) instead of one. He is upset that he was again quoted one price and billed another. He is also concerned that he was not told that his bill would include sales tax, franchise fees, and other user fees by the customer service representative.

Case Date:

5/14/2002

faxed trb/pick-up location question/other/large item/ Says that small appliances were not picked up.

Case Date:

5/14/2002

no sticker

Case Date:

5/14/2002

too heavy; container not drained

Case Date:

5/14/2002

brush not tied

Case Date:

5/14/2002

trash not in container

Case Date:

5/14/2002

not sorted; non-recyclable items; trash mixed in

Case Date:

5/14/2002

too heavy

Case Date:

5/14/2002

too heavy

Case Date:

5/14/2002

no sticker