closed #75552
Trash
607 E 13th ST
- Case Date:
- 6/15/1998
s
s
s
p,c,s,b
s
s,b
WANTS WATER TURNED ON AFTER HOURS, WIFE IS RETURNING HOME
WANT EMERGENCY AFTER HOURS LINE LOCATIONS
p
BT Access client upset with new scheduling system. Feels half-hour window is too much. Feels BT did not include drivers and/or passengers in process and that "communication was zero". Needs consistency in scheduling her pickups.
Called on behalf of customer who uses BT access. This usually quiet & reasonable lady is livid at BT Access. Says new scheduling system does not work and BT staff (not drivers) have been unpleasant & told her they are not a social organization.