Case Date:

6/15/1998

s

Case Date:

6/15/1998

s

Case Date:

6/15/1998

p,c,s,b

Case Date:

6/15/1998

s

Case Date:

6/15/1998

s,b

Case Date:

6/13/1998

WANTS WATER TURNED ON AFTER HOURS, WIFE IS RETURNING HOME

Case Date:

6/13/1998

WANT EMERGENCY AFTER HOURS LINE LOCATIONS

Case Date:

6/13/1998

p

Case Date:

6/12/1998

BT Access client upset with new scheduling system. Feels half-hour window is too much. Feels BT did not include drivers and/or passengers in process and that "communication was zero". Needs consistency in scheduling her pickups.

Case Date:

6/12/1998

Called on behalf of customer who uses BT access. This usually quiet & reasonable lady is livid at BT Access. Says new scheduling system does not work and BT staff (not drivers) have been unpleasant & told her they are not a social organization.