Case Date:

7/21/2003

Customer is very upset about the fact of having to pay a higher rate for their irrigation water vs their house water. Also, they were surprised about the $18 fee to have the meter s/o in the fall because we used to not charge a "disconnect" fee only a "reconnect" fee in the Spring. I explained to her the policy had changed, and to avoid paying the service fees over the Winter she would have the $18 s/o in the Fall and the $18 turn on in the Spring. I let her know each trip was a svc call.

Case Date:

7/21/2003

There is furniture in the front yard and trash in the back.

Case Date:

7/21/2003

Public Works received a complaint regarding high weeds at the old burger king on N. College.

Case Date:

7/21/2003

Grass not cut.

Case Date:

7/21/2003

Customer feels he was "ripped off" because we charged him an $18 service fee to shut off his meter when he ended his service. He feels after being a customer and paying for our services for some time that we should not charge them to stop their service.

Case Date:

7/21/2003

Signs attached to stop signs

Case Date:

7/21/2003

5 ft tall grass, on going problem, GIS showes ZZ State of Indiana as owner. Gave to HAND.

Case Date:

7/21/2003

Lawn not cut for 3 weeks; 6 bags of trash on back patio steps.

Case Date:

7/21/2003

Missed pick-up recycling.

Case Date:

7/18/2003

fxd/ph/ Missed pick-uip/recycling: Left glass bottles in a plastic bag & we did not take Let him know if he is doing somethin wrong.