Case Date:

6/2/2003

faxed ljl/missed pick-up/trash: Resident states trash was out last night & stickered - no notice left.

Case Date:

6/2/2003

Letter states that customer was not informed about a $54.00 charge, that water was not turned on as stated, and that Jennifer (Customer Relations rep.) was rude. States she will not pay $54.00 charge no matter what is done to her account.

Case Date:

6/2/2003

Vacant lot across the street from her address has very high weeds that need mowing.

Case Date:

6/2/2003

Mr Mescher states driveway full of junk;metal, cables, sheets of glass; trees cut but never removed. Mr. Mescher requests a call back after site has been visited; he doesn't understand why his first complaint was not valid.

Case Date:

6/2/2003

customer feels $54 charge is unfair. She signed to have the service turned on in advance but utilities was unable to leave the water on. She called on a saturday to have the water turned on. She feels if she had been more informed about make sure all faucets needed to be off and the possibility of a problem this could have been avoided. The letter has been forwarded to Administration.

Case Date:

6/2/2003

Letter rec'd. from Charles Short stated that tenant at 2355 S. Zona St. left leaving delinquent account at CBU. Does not think he should be responsible for bill since he was not notified of tenant's delinquency.

Case Date:

6/2/2003

Ms. McGlaun stated she was billed for tenant's delinquent payments after his moving from her property. Does not feel she should be liable since she was not notified promptly of delinquent bill.

Case Date:

5/30/2003

faxed ddh/ Missed pick-up/trash/missed trash - no notice left

Case Date:

5/30/2003

Case Date:

5/30/2003