Case Date:

4/24/2003

Mr. Clayton sent a letter to the PW Dept. that stated he received a letter from Insight Communucations regarding his channels and needing a converter box to get the package he already has that does not contain premium channels. He stated in the letter that his wife called Insight and ask if they had to have the box to keep getting the package that they currenty subscribe to that does not included premium channels, Insights stated that they would need the box. He would like this addressed.

Case Date:

4/24/2003

Mr. Adams received large bill for former residence on 1221 N. Maple St. He wrote requesting info how this amount could be so large. Mr. Waller states that Cust. Serv. had wrong social security # on notice and that application could not be located. Would like an explanation.

Case Date:

4/23/2003

REPORTS THAT TENANTS HAVE BEEN AND ARE CONTINUING TO THROW THEIR GARBAGE OUT THE NORTH WINDOW NEAR A PORCH. THINGS LIKE TOMATOES ETC AND HAS RUN DOWN THE SIDING AND ONTO THE GROUND. HAS RENTAL PROPERTY NEARBY AND IS CONCERNED ABOUT RATS AND OTHER ANIMALS. FROM THE LOOKS OF THINGS THEY HAVE BEEN DOING IT ALL WINTER.

Case Date:

4/22/2003

exceeds weight limit of 40lbs

Case Date:

4/22/2003

Dikr/Jason faxed ljl/ other/recycling: Resident was left a notice, she will sort the recycling & remove the items that are not recyclable - Can we pick up on Wed? Lisa

Case Date:

4/22/2003

faxed ljl/ missed pick-up/trash:

Case Date:

4/22/2003

faxed ljl/ missed pick-up/yardwaste

Case Date:

4/22/2003

exceeds weight limit of 40lbs

Case Date:

4/22/2003

exceeds weight limit of 40lbs.

Case Date:

4/22/2003

no sticker on yardwaste